Shipping policy
Order Processing & Production
All items are pre-designed and produced on-demand. This means:
- We do not hold stock
- Each item is made after your order is placed
Due to this, all orders require time for production and fulfilment before shipping.
Shipping Timeframes
Please allow 10–20 working days for your order to be delivered.
This timeframe includes:
- Production time
- Order processing
- Shipping and delivery
These are estimated timeframes, not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
Delays
Delays may occur due to:
- High demand (e.g. product drops)
- Production delays
- Courier issues
- Customs processing (for international orders)
We are not responsible for delays once your order has been dispatched.
Tracking
You will receive a shipping confirmation email once your order has been dispatched.
Tracking information will be provided where available.
Customs, Duties & Taxes
For international orders:
- Customs duties or import taxes may apply
- These charges are the responsibility of the customer
We are not responsible for delays caused by customs.
Incorrect Address
Customers are responsible for ensuring all shipping details are correct at checkout.
We are not liable for orders delivered to incorrect addresses provided by the customer.
Lost or Missing Parcels
If your order has not arrived within the expected timeframe:
- Please contact us within 14 days after the 20 working day period
We will investigate with the courier and provide a resolution where appropriate.
Contact
For any shipping enquiries, please contact:
support@yukiapparel.store
Important Notice
As all items are made on demand, longer delivery times are expected. By placing an order, you acknowledge and accept these timeframes.